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Questions About Our Service?

At Home Care is built on experience, expertise, and a compassionate approach. Our highly skilled Care Professionals are dedicated to helping individuals live happier, more fulfilling lives at home and within their communities.

Questions About Our Service?

At Home Care is built on experience, expertise, and a compassionate approach. Our highly skilled Care Professionals are dedicated to helping individuals live happier, more fulfilling lives at home and within their communities.

FAQ

Frequently Asked Questions

Welcome to our FAQ page, where we answer common questions about our care services. Whether you're a client looking for support, a carer interested in joining us, or a domiciliary care client seeking more information, you'll find helpful insights here. If you need further assistance, feel free to contact us.

Live-in care is a service provided by At Home Care where a professional carer resides in your home 24/7 to offer support with daily tasks, personal care, and companionship.

This ensures you can continue living comfortably in familiar surroundings.

Live-in care is ideal for individuals with complex needs, including older adults, those living with dementia, individuals with physical or learning disabilities, people recovering from surgery, or those managing long-term health conditions who require round-the-clock support.

The cost of live-in care with At Home Care depends on the level of support required and the specifics of your care plan. We strive to provide cost-effective, high-quality care that offers a personalised alternative to care homes.

At Home Care ensures continuity of care by arranging cover with a fully trained and familiar replacement, so your support remains uninterrupted.

We have a rigorous recruitment process, including DBS checks, in-depth training, and competency assessments, to ensure we provide skilled, compassionate carers.

We carefully match carers based on personalities and individual care needs.

Yes, we can arrange an introduction before care begins to ensure you feel comfortable and confident with your carer.

Yes, we offer both sleeping and waking night care, depending on your needs.

At Home Care uses an electronic monitoring system to track visits, ensure carers arrive on time, and maintain high standards of care.

Our supervisors conduct regular reviews and spot checks.

Our carers are fully trained to handle emergencies and follow clear protocols, including contacting emergency services and notifying designated family members where appropriate.

You can contact At Home Care for an initial consultation. We will assess your needs and create a personalised care plan tailored to your requirements.

Domiciliary care, also known as home care, is a flexible service provided by At Home Care that supports individuals in their own homes. This includes assistance with personal care, medication, meal preparation, household tasks, and companionship.

Domiciliary care is ideal for older adults, individuals with disabilities, those recovering from illness or surgery, and anyone needing support to maintain independence at home.

Care visits can be scheduled from as little as 30 minutes to multiple visits per day, depending on your needs.

We offer flexible care packages tailored to your specific requirements.

Yes, our carers are trained to assist with medication reminders, administration, and ensuring prescriptions are followed correctly.

Our carers can assist with light housekeeping, laundry, meal preparation, and general tidying to help maintain a comfortable and safe home environment.

We use an electronic system that alerts us if a carer is running late, allowing us to take prompt action and ensure continuity of care.

Yes, we offer a combination of services depending on your needs. You may begin with domiciliary care and transition to live-in care if required.

Depending on your circumstances, you may be eligible for funding or support from local councils or healthcare providers.

We can provide guidance on accessing financial assistance.

We do our best to match clients with carers based on personal preferences and needs. If you have a preference, we will try to accommodate it wherever possible.

We conduct regular care reviews and can adjust your care plan at any time to reflect any changes in your needs or preferences.

While we strive for continuity of care, there may be occasions when a different carer is needed due to scheduling or time off.

However, all carers are fully briefed on your care plan.

Yes, our care plans are flexible and can be updated at any time to include additional services if your needs change.

Absolutely. Our carers offer not only practical assistance but also companionship and emotional support to improve overall well-being.

At Home Care encourages feedback through regular reviews, surveys, and open communication with our care management team to ensure we maintain high-quality services.

All carers undergo rigorous background checks and comprehensive training. We have strict protocols in place for infection control, safeguarding, and emergency response.

While previous care experience is beneficial, At Home Care provides full training, including e-learning, face-to-face training, and shadow shifts. A DBS check and a caring nature are essential.

We offer comprehensive training, including 15 modules of e-learning, Level 1 Oliver McGowan training, face-to-face practical training, and ongoing refresher courses.

Yes, we support career development, offering NVQ qualifications, advanced training, and pathways into senior roles.

Schedules are managed electronically, ensuring carers have fair and structured allocations. Travel time between calls is a minimum of 10 minutes to prevent delays.

Yes, every carer has an assigned supervisor who provides ongoing support, supervision, and career development guidance.

We use an electronic system for logging visits, medication administration, and care notes to ensure accountability and efficiency.

We have an open-door policy where carers can raise concerns at any time. Regular supervision meetings also provide structured opportunities to discuss any issues.

You can apply through our website or contact our recruitment team for more details on current vacancies.

Yes, you need your own vehicle. While there are some placements where transport may not be necessary, having your own transport is essential for domiciliary care, as you’ll often need to travel between clients’ homes.

If you are unwell, you must notify your supervisor as soon as possible so we can arrange cover. Your well-being and the safety of our clients are our priority.

We offer flexible working arrangements, including full-time, part-time, and weekend shifts, to accommodate different schedules and lifestyles.

At Home Care is an Award Winning care provider

At Home Care is proud to be an award-winning care provider, recognised for excellence in delivering compassionate, high-quality support that makes a real difference.

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at home care

Our Team

Meet our management team

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how it works

Ashan Malik

Managing Director

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how it works

Robyn Sparks

Operations Manager

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how it works

Gbemisola Emeaba

Care Coordinator

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how it works

Micheala Smith

Care Coordinator

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Ama Ayo Esin

Field Care Supervisor

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how it works

Melisa Agaci

Field Care Supervisor

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how it works

Melanie Arnold

Field Care Supervisor

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how it works

Aurangzaib

Recruitment

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how it works

Ronilyn Baloco

Finance

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how it works

Ronielle Mariano

Marketing

Ash Malik
Managing Director

At Home Care is about more than just providing support and basic care—though quality and efficiency are essential. It’s about driving meaningful change, elevating the standard of care, and empowering our team to make a genuine difference in people’s lives.

I am dedicated to addressing the challenges the industry faces, from workforce shortages to the increasing demand for personalised care. With a strong commitment to good governance and continuous improvement, we ensure that every individual we serve feels valued, respected, and supported.

For me, home care is not just about being a local care provider—it’s a mission to deliver dignity and enhance the quality of life for those who rely on us. 

Robyn Sparks
Operations Manager

I have been with At Home Care for nearly six years, starting as a Care & Support Worker and progressing to my current role as Operations Manager.

Along the way, I advanced through roles as a Field Care Supervisor, Deputy Care Manager, and Registered Care Manager. The career opportunities and support at At Home Care have been incredible, allowing me to grow both professionally and personally.

I am deeply passionate about providing more than just care it’s about making a real difference in the lives of our clients.

My goal is to create a family-like atmosphere where every individual feels valued, respected, and supported.

Seeing the positive impact we make every day motivates me to ensure that the highest standards of care are consistently delivered. 

Gbemisola Emeaba
Care Coordinator

Started out here at At Home Care as a Care and Support Worker, and with the help, support and consistent training the management provided, I rose to my present role as a Care Coordinator.

I am committed to ensuring seamless communication and collaboration between patients, providers, and healthcare teams.

My goal is to streamline processes, improve patient experiences, and support positive health outcomes through efficient care management and personalized service.

Providing this daily gives me a sense of purpose,  and I love it. 

Micheala Smith
Care Coordinator

I’ve worked in healthcare for over 30 years and have been part of the at-home care team for the past 4 years. As a coordinator, I ensure that service users receive their correct call times and consistent care.

My goal is to make sure they’re happy, as we may be the only friendly face they encounter during their day.

It’s an exceptional company and team to work for, with a management team that is incredibly supportive and always available to assist if you wish to advance your career.

Ama Ayo Esin
Field Care Supervisor

After starting out as a care assistant, I moved into my role as a Field Care Supervisor, where I combine my hands-on experience with a strong passion for healthcare management.

I’m dedicated to making sure our care teams provide the best support possible while building strong, trusting relationships with clients and families.

My goal is simple: to make sure everyone in our care feels safe, respected, and truly looked after.

Melisa Agaci
Field Care Supervisor

I started my career with no experience in care, coming from a country where the sector is still growing.

Starting as a care worker, I progressed to field care supervisor, where I have the privilege of supporting clients and making a real difference in their lives.

I truly enjoy seeing them, and it brings me joy to help make their days easier and celebrate each moment with them.

Melanie Arnold
Field Care Supervisor

As a Field Care supervisor at At Home Care, I thoroughly enjoy my role in making sure high standards of care and support for our clients are met.

I also take pride in the delivery of care our carers provide to our clients daily, making sure they remain safe, are respected and person-centred care is delivered to them.

This motivates me every day and I would never look back as I really enjoy my role after working in this sector for 5 year. 

Aurangzaib
Recruitment & Compliance

I joined At Home Care as a Trainee Recruiter and now oversee recruitment and compliance, ensuring full adherence to CQC and Home Office regulations.

It has been incredibly rewarding to help build a dedicated care team committed to delivering exceptional service.

I am proud to be part of an organisation devoted to making a genuine difference in people’s lives. 

Ronilyn Baloco
Finance

As the financial officer, I oversee all aspects of At Home Care’s finances, ensuring accuracy and stability in daily and monthly operations.

I manage payroll, address employee and supplier concerns, and maintain strong financial controls to protect the company’s interests.

With my expertise, I provide peace of mind that all financial matters are handled efficiently, allowing everyone to focus on what matters most.

By choosing At Home Care, you can trust that you’re supported by a team that values transparency, reliability, and the well-being of all stakeholders. 

Ronielle Mariano
Marketing

Ron helps ensure AtHomeCare’s marketing and communications run smoothly and securely, providing valuable support to employees, suppliers, and clients.

By choosing AtHomeCare, clients can trust they are in good hands, with Ron handling key tasks and strengthening the company’s trusted reputation.Â