Questions About Our Service?
At Home Care is built on experience, expertise, and a compassionate approach. Our highly skilled Care Professionals are dedicated to helping individuals live happier, more fulfilling lives at home and within their communities.
Frequently Asked Questions
Welcome to our FAQ page, where we answer common questions about our care services. Whether you're a client looking for support, a carer interested in joining us, or a domiciliary care client seeking more information, you'll find helpful insights here. If you need further assistance, feel free to contact us.
What is live-in care?
Live-in care is a service provided by At Home Care where a professional carer resides in your home 24/7 to offer support with daily tasks, personal care, and companionship.
This ensures you can continue living comfortably in familiar surroundings.
Who can benefit from live-in care?
Live-in care is ideal for individuals with complex needs, including older adults, those living with dementia, individuals with physical or learning disabilities, people recovering from surgery, or those managing long-term health conditions who require round-the-clock support.
How much does live-in care cost?
The cost of live-in care with At Home Care depends on the level of support required and the specifics of your care plan. We strive to provide cost-effective, high-quality care that offers a personalised alternative to care homes.
What happens if my carer needs time off?
At Home Care ensures continuity of care by arranging cover with a fully trained and familiar replacement, so your support remains uninterrupted.
How are carers selected?
We have a rigorous recruitment process, including DBS checks, in-depth training, and competency assessments, to ensure we provide skilled, compassionate carers.
We carefully match carers based on personalities and individual care needs.
Can I meet my carer before they start?
Yes, we can arrange an introduction before care begins to ensure you feel comfortable and confident with your carer.
Do you provide night-time care?
Yes, we offer both sleeping and waking night care, depending on your needs.
How do you monitor the quality of care?
At Home Care uses an electronic monitoring system to track visits, ensure carers arrive on time, and maintain high standards of care.
Our supervisors conduct regular reviews and spot checks.
What happens in case of an emergency?
Our carers are fully trained to handle emergencies and follow clear protocols, including contacting emergency services and notifying designated family members where appropriate.
How can I arrange care?
You can contact At Home Care for an initial consultation. We will assess your needs and create a personalised care plan tailored to your requirements.
What is domiciliary care?
Domiciliary care, also known as home care, is a flexible service provided by At Home Care that supports individuals in their own homes. This includes assistance with personal care, medication, meal preparation, household tasks, and companionship.
Who is domiciliary care suitable for?
Domiciliary care is ideal for older adults, individuals with disabilities, those recovering from illness or surgery, and anyone needing support to maintain independence at home.
How often can I receive domiciliary care?
Care visits can be scheduled from as little as 30 minutes to multiple visits per day, depending on your needs.
We offer flexible care packages tailored to your specific requirements.
Can domiciliary care help with medication management?
Yes, our carers are trained to assist with medication reminders, administration, and ensuring prescriptions are followed correctly.
What household tasks can be included?
Our carers can assist with light housekeeping, laundry, meal preparation, and general tidying to help maintain a comfortable and safe home environment.
How do you ensure carers arrive on time?
We use an electronic system that alerts us if a carer is running late, allowing us to take prompt action and ensure continuity of care.
Can domiciliary care be combined with live-in care?
Yes, we offer a combination of services depending on your needs. You may begin with domiciliary care and transition to live-in care if required.
Is financial assistance available for domiciliary care?
Depending on your circumstances, you may be eligible for funding or support from local councils or healthcare providers.
We can provide guidance on accessing financial assistance.
Can I request a specific carer?
We do our best to match clients with carers based on personal preferences and needs. If you have a preference, we will try to accommodate it wherever possible.
What happens if my needs change?
We conduct regular care reviews and can adjust your care plan at any time to reflect any changes in your needs or preferences.
Will I always have the same carer?
While we strive for continuity of care, there may be occasions when a different carer is needed due to scheduling or time off.
However, all carers are fully briefed on your care plan.
Can I change my care plan if I need additional support?
Yes, our care plans are flexible and can be updated at any time to include additional services if your needs change.
Do carers provide emotional support and companionship?
Absolutely. Our carers offer not only practical assistance but also companionship and emotional support to improve overall well-being.
How do I give feedback about my care?
At Home Care encourages feedback through regular reviews, surveys, and open communication with our care management team to ensure we maintain high-quality services.
What safety measures are in place for carers visiting my home?
All carers undergo rigorous background checks and comprehensive training. We have strict protocols in place for infection control, safeguarding, and emergency response.
What qualifications do I need to become a carer?
While previous care experience is beneficial, At Home Care provides full training, including e-learning, face-to-face training, and shadow shifts. A DBS check and a caring nature are essential.
What training will I receive?
We offer comprehensive training, including 15 modules of e-learning, Level 1 Oliver McGowan training, face-to-face practical training, and ongoing refresher courses.
Do you provide career progression opportunities?
Yes, we support career development, offering NVQ qualifications, advanced training, and pathways into senior roles.
How does the scheduling work?
Schedules are managed electronically, ensuring carers have fair and structured allocations. Travel time between calls is a minimum of 10 minutes to prevent delays.
Will I have a dedicated supervisor?
Yes, every carer has an assigned supervisor who provides ongoing support, supervision, and career development guidance.
How do I log my visits and tasks?
We use an electronic system for logging visits, medication administration, and care notes to ensure accountability and efficiency.
What support is available if I have concerns?
We have an open-door policy where carers can raise concerns at any time. Regular supervision meetings also provide structured opportunities to discuss any issues.
How do I apply for a job?
You can apply through our website or contact our recruitment team for more details on current vacancies.
Do I need my own transport?
Yes, you need your own vehicle. While there are some placements where transport may not be necessary, having your own transport is essential for domiciliary care, as you’ll often need to travel between clients’ homes.
What happens if I am unwell and cannot work?
If you are unwell, you must notify your supervisor as soon as possible so we can arrange cover. Your well-being and the safety of our clients are our priority.
Can I choose my working hours?
We offer flexible working arrangements, including full-time, part-time, and weekend shifts, to accommodate different schedules and lifestyles.
Award Winning Care
At Home Care is proud to be an award-winning care provider, recognised for excellence in delivering compassionate, high-quality support that makes a real difference.
